I had a somewhat similar experience with Dell.
I bought a laptop and docking station that had a serious defect. If I left the laptop asleep in the dock, it would slowly heat up but the fan would not go on. Consequently, the mother board would burn out in a few days. This was a design defect that affected this model as was ascertained by Dell replacing the mother board and dock a few times. I requested Dell to simply replace the computer with another model that didn't have this problem. They refused since my warranty and extended warranty called only for repair of the computer I had bought. They were perfectly willing to keep replacing the mother board every few weeks for the next three or so years until my extended warranty expired, even though at every level they admitted that their policy was costing them a lot more than replacing the computer. Finally, going as far up the chain as I could, even writing to Michael Dell (with no response), the best I could do was to never put the docked machine to sleep.
Ed
__________
Ed Angel
Founding Director, Art, Research, Technology and Science Laboratory (ARTS Lab)
Professor Emeritus of Computer Science, University of New Mexico
1017 Sierra Pinon
On Apr 20, 2012, at 8:33 PM, Bruce Sherwood wrote:
Following on the heels of the truly horrible Apple scheme for screwing
etextbook authors, here's another truly horrible Apple scheme for
screwing Macbook customers:
http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/I gather this tale has gone viral.
Bruce
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