Dear Colleagues,
Having received some very good advice from FRIAMMERS, I thought I would report back . You recall was the problem that I had gotten given these very fancy Sony Bluetooth earphones which did not work more than a few feet from the Computer. So, I called HP, which has a call center in Rio Rancho, of all places, which is usually very good, not only because they know a lot but also because they tell you when the DON’T know ( instead of saying three minutes into the conversation, “Well you could reformat your hard disk and reinstall windows,” like so many places do.) They said they didn’t know much about Bluetooth, but it would not surprise them if the range was well below specification. Called Sony, and they were ABSOLUTELY worthless. Impenetrable and unresponsive. Called Roger, and he said “Try a dongle; costs 5 bucks; might work.” So, I went to Amazon (because of their return policy) and ordered a 5 dollar dongle. It didn’t work and came with little documentation and no place to go for support. Sent it back [no questions asked] and ordered a 12 dollar dongle from KINIVO because I noticed in the Amazon comments that they responded to comments and gave a support site. The KINOVO dongle instructions were also inadequate, but their emails response was quick and to the point and their dongle is now shining its little blue light and transmitting to every corner of our small apartment.
I am VERY happy.
Thanks everybody,
Nick
Nicholas S. Thompson
Emeritus Professor of Psychology and Biology
Clark University
http://home.earthlink.net/~nickthompson/naturaldesigns/
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