I friended Newegg.com on Facebook so that I could tell them (and about 4,000 other people) what I thought about their decision to not let me return a defective refurbished laptop I had purchased from them. Their rationale: I had invalidated the warranty on the machine by installing Linux on it.
The next day I got a phone call (!) from a Newegg manager apologizing and offering to RMA the latop, with free return shipping.
Social media advertising works two ways.
--Doug
============================================================
FRIAM Applied Complexity Group listserv
Meets Fridays 9a-11:30 at cafe at St. John's College
to unsubscribe
http://redfish.com/mailman/listinfo/friam_redfish.com